Name the owner
Who reads an error, approves a change and checks that the work completed? The business needs someone who understands the process and can accept the result. Technical maintenance and business responsibility belong together.
Access and data ownership
Agree which accounts run the services, who owns the information and how access is removed. Permissions should match the necessary task. Review export and recovery before real use.
Handover includes practice
Documentation should explain triggers, inputs, outputs, exceptions and human actions. Show the user ordinary work and a failure. Hoid ja Hool’s simple operator view and manager overview are part of how the system is actually run.
Plan for changes
Software, APIs and models can change. Define change review, rechecking important examples and a way to continue manually when needed. Also establish how cooperation ends and which files, access rights and knowledge are handed over.